Frequently Asked Questions (F.A.Qs)
If the question you want to ask is not in here, feel free to reach out to us at [email protected].
Q: What is Device+?
A: Device+ is our exclusive online member programme. Members will be entitled to exclusive member discounts and receive first-hand news on any promos or product launches.
Q: I can’t seem to login after registering my account, it says that I require approval.
A: Please check your inbox for a verification email. If you did not receive it in your inbox, please check your junk mail.
Q: The verification link has expired, what can I do?
A: Please kindly email [email protected] for support.
Q: What is the order process like?
A: Head over to the shop tab and add products to your cart. Click on the cart icon to see an overview of your selections and proceed to checkout. Kindly input all the required details and make payment accordingly. Upon checkout, you will receive a confirmation email for your order. Please give us 3-5 working days to process your order & we will notify you on your delivery status via email.
Q: What if the products that I am looking for is not available on the website?
A: If the product that you are looking at is not available on our website, send us an enquiry on our customised proposal form or drop us an email at [email protected]. Our team will contact and support you from there.
Q: Can I use the customised proposal for project quotes?
A: Of course! Please fill up the proposal form and our support team will help you with the sizing of the Bill of Materials (B.O.M).
Q: Are you able to quote me a Panduit equivalent of the item I’m looking for?
A: Most definitely. Our support team will be more than happy to help!
Q: What payment methods do you support?
A: We currently have 3 payment methods - Credit Card (fee of 3.55% + $0.50 of order value is applicable), PayNow & Credit terms (only for pre-existing customers with credit terms).
Q: Is your credit card payment secured?
A: Our credit card payment system is powered by Stripe.
Q: What are your delivery charges?
A: Delivery is free for online orders with a minimum spending of SGD $500. For orders below SGD $500, a delivery charge of $50 will apply.
Q. How long will it take for my items to be delivered to me?
Ex-stocks: Within 3-5 working days from your time of order.
Pre-orders: Lead-time is indicated on the product page, otherwise, our service team would update you on the date of delivery upon your order confirmation.
Q: Can I choose a specific delivery date and time?
A: Upon check out, please state your preferred delivery date/time under “additional comments” and we will do our best to accommodate to your request.
Q: Can I opt for self-collection?
A: Yes. We will send you an email to notify you once your order is ready for collection at 8 Kaki Bukit Ave 1 #01-07 Singapore 417941. There is no minimum spending required for self-collection.
Q: What is the delivery/collection timing like?
A: Deliveries/self-collections will be available from Monday – Friday, 10am to 5pm excluding weekends and public holidays. For URGENT orders, please drop us a call at +65 6288 6455, alternatively you can email us at [email protected].
Q: Do you ship internationally?
A: No, we currently only ship within Singapore.
Exceptions: ·Jurong Island ·Tuas ·Changi Cargo ·Off-shore Islands such as Pulau Ubin ·Airbase sites ·St.John / Lazarus Island
Q: What should I do if product is damaged in delivery?
A: Our merchandises are carefully packed before sending out for delivery; however, we understand that damage may occur. If there’s any damage to the products, please contact our team.
Q: What if I want a refund on my order?
A: Reach out to [email protected] with your reason for cancellation within 2 working days. Do take note that there will be a 5% fee of your total order for all refund requests.