Frequently Asked Questions (F.A.Qs)
If the question you want to ask is not in here, feel free to reach out to us at [email protected]
Q: I can’t seem to login after registering an account, it says I require approval.
A: A verification email should have been sent to you to verify your email address when you register your account. If you did not receive it in your Inbox, please check your Junk mail.
Q: The verification link seems to have expired.
A: Please kindly email us at [email protected] to request for a resend of email verification.
Q: How can I track my order?
A: You can track your order when you login into your account and go to Track My Orders.
Q: What payment modes do you currently have now?
A: We only have Credit Card payment available now. But we are looking to add in other payment modes soon.
Q: Is your credit card payment secured?
A: Our credit card payment system is powered by OMISE. All communications are encrypted using SSL/TLS. If you would like more information you may refer to this website.
Q: What are your delivery charges?
A: Delivery is free for online orders with a minimum spending of SGD $350. For orders below SGD $350, a delivery charge of SGD $35 will apply.
Q: When should I expect a delivery upon confirmation of an order?
A: Typically for orders that are ex-stock, you should receive your order within 3 – 5 working days. However, for items that are on Pre-order, our support team will get in touch with you and update you on the estimated delivery date accordingly.
Q: For items on pre-order, when would I expect to receive the delivery?
A: Items on pre-order would have their lead-time indicated on the product page. Otherwise, our service team would update you on the date of delivery upon your order confirmation.
Q: What is the delivery/collection timing like?
A: The delivery will usually take place between 10am to 5pm, five days a week, excluding Saturdays, Sundays and Public Holidays.
Q: Can I choose a specific delivery date and time?
A: You can add it into order comments before checking out, we will do our best to accommodate if we have available slots.
Q: What if I need my order urgently?
A: You may drop us a call at +65 6288 6455, alternatively you can email us at [email protected] Do let us know your order reference number when you contact us.
Q: Can I opt for self-collection?
A: Yes, of course. We will send you an email to notify you once your order is ready for collection.
Q: How is the self-collection like?
A: Once your order is ready for collection, we will notify you through email and you can come anytime from Monday to Friday, excluding public holiday, from 10am to 5pm to collect your order. The address to collect your order is, 8 Kaki Bukit Ave 1 #01-07 Singapore 417941. Do let us know your order number when collecting.
Q: Do you ship internationally?
A: Currently, we only deliver within Singapore addresses.
Q: Are there any areas that Device do not deliver to?
A: Below are the areas that we currently do not deliver to. However, if you have any special requests, do call, and check with our friendly team at +65 6288 6455 or email our us at [email protected]
·Jurong Island ·Tuas ·Changi Cargo ·Off-shore Islands such as Pulau Ubin ·Airbase sites ·St.John / Lazarus Island
Q: What should I do if product is damaged in delivery?
A: Our merchandises are carefully packed before sending out for delivery; however, we understand that damage may occur. If there’s any damage to the products, please contact our team at +65 6288 6455 or drop us an email at [email protected]
Q: What if the products that I am looking for is not available on the website?
A: If the product that you are looking at is not available on our website, please contact our team at +65 6288 6455 or drop us an email at [email protected] Our team will contact and support you from there!
Q: What is Device+?
A: Device+ is our exclusive online member programme. Members that sign up will get exclusive member discounts off items and firsthand news on any new promos or products that we are going to launch.
Q: What is the customise proposal for?
A: The customise proposal gets you in touch with our support team to help you with the sizing of the Bill of Materials (B.O.M). They are also able to match the correct Panduit parts to provide the most optimal solution for your project.
Q: My project size is actually very small.
A: No project is too big or small for us! Our team will always be here to support you.
Q: Can I speak to someone for help
A: Yes of course! You can get in touch with us through Contact Us or email us at [email protected]